Welcome to Frank-Lemmen.com



Frank Lemmen

E-commerce specialist

Hello, my name is Frank Lemmen

I currently work at Medtronic in the EMEA E-commerce team to optimise and improve the customer experience and internal processes for (re)ordering our products via the internet.

I am a pragmatic Sr. E-commerce business/process analyst / architect in E-Commerce & E-business solutions.

Able to participate in in-depth requirements gathering processes with both internal and external clients. Understands both business and technical solution design and can translate high level requirements into detailed solutions and/or scrum user stories. Able to work as in high volume and complex E-commerce systems with multiple legacy systems and third party external solutions. Experience in large and medium scale B2B, B2C, D2C, wholesaler, large retail and telecom e-commerce solutions and environments

Specialties in the E-commerce area: requirement Analysis, business analysis, Solution Design, Information architecture, product data modelling, high level application design, customer experience, usability, E-commerce re-platforming, user training, Agile processes/transformation to Scrum development with globally distributed teams. Experience with various E-commerce industry leading e-commerce platforms and PIM systems.


  • Jobs
  • Medtronic

    Principal IT systems business analyst E-commerce.

    Optimising processes so customers can easily order their products via (b2b) E-commerce solutions

    October 2017 - Present
  • CTAC

    Expert consultant Hybris E-commerce

    Working in a small new team where we are building Hybris competence and delivering it to our customers. Ctac is a typical SAP system integrator with a beautiful customer set. One of the strategic goals…

    Oktober 2016 - Oktober 2017
  • Office Depot

    E-Commerce Solution architect SAP Hybris

    Core team member and part of the E-commerce delivery team to execute on of the largest pan European re-platforming project to replace the homegrown e-commerce software with the new state of the art SAP Hybris…

    2016 - Current
  • Office Depot

    Snr. E-commerce business analyst

    Core team member and part of the E-commerce delivery team to deliver the Hybris Pilot implementation in Austria. From design to go-live took 13 sprints (2 week cycle). Working very closely together with the external Partner…

    2015 - 2016
  • Office Depot

    E-commerce business analyst

    Writing functional documents and requirement gathering for new E-commerce functionality or enhancements

    2013 - 2015
  • Tie Kinetix -Mambo5

    E-commerce Consultant

    Together with the account manager(s), I was responsible for a number of key accounts, were my role was advising customers, project/change management, devising functional designs and processes so that people could make optimal use of…

  • Nedis

    E-commerce manager

    Responsible for online presence and E-business and developing online concepts and strategies for the whole Nedis group. Designed a full service XML interface gateway to provider external partners with catalogues and full automated trading (incoming…

  • Copaco

    E-business manager

    Responsible for all external electronic communication. Re-platforming the webshop to the SAP CRM E-commerce solution. Build a complete XML infrastructure for orderprocessing en optimized internal processes for more efficient way of business. Change management, changing…

  • Training / Education
  • Tricentis Tosca Automation Specialist #2


    Tricentis Classroom training May 2018

  • Tricentis Tosca Automation Specialist #1


    Tricentis Classroom training April 2018

  • InRiver PIM Business Consultant

    InRiver Academy

    InRiver Academy 2017

  • InRiver PIM Sales Consultant

    InRiver Academy

    InRiver Academy 2017

  • HY200 – SAP Hybris Commerce Functional Analyst

    SAP Hybris

    SAP Hybris Commerce Functional Analyst (2013 and 2016)


  1. Discussion

    Discuss the real requirements with the stakeholders. What do they want to achieve? Do not think in impossibilities or technical…

  2. Analyze

    Take the input from the stakeholders and try go get system and user data on their requirements. Talk to UX/UI…

  3. Present / Decide

    Present and decide the artefacts from the analysis phase. Make a conscious decision to continue or the stop. Adapt plans…

  4. Story writing

    Write the SCRUM users stories needed, story conditioning with developers, Story pointing

  5. Deliver & Measure

    Test, write documentation and measure usage after go-live

  6. Evaluate

    Evaluate the functionality based on user feedback and Analytics information.

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